Return and Exchange Policy - Loc Thien
Loc Thien Investment and Development Co., Ltd. is committed to ensuring customer satisfaction with our products and services. Below are the details of our return and exchange policy:
Return and Exchange Conditions:
- We accept returns and exchanges only under the following circumstances:
- Items that do not meet quality standards or do not match the specifications and type agreed upon in the order.
Return Process:
- To request a return or exchange, please follow these steps:
- Contact our customer service department within 7 days of receiving the product.
- Provide detailed information regarding the reason for the return, the purchase invoice number, and a description of the product’s condition.
- We will review your request and notify you of our final decision regarding the return or exchange.